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Policies

This Policy is Applicable to ALL Services and to ALL Clients (New and Established)

 

PET CARE AND PAYMENT

Pet care services will be provided and charged PER VISIT.
Rates for subsequent services are subject to change.

 

METHOD OF PAYMENT

Cash
Check (make payable to Desert Whiskers Cat Sitting)
Zelle
Credit Cards (visa, mc, discover, american express)

Return Check Fee: $80

 

TIME OF PAYMENT

All pet sit booking requests over $200 require a 50% (non-refundable) Deposit at the time of booking.

*Deposits must be made no later than 3 days after booking to confirm your reserved dates*

Remainder of payment; 7 days before service
Cash and personal checks may be left on the counter at the time of service.)
Electronic payments must be paid in full 7 days before start of service.

*Holidays are 100% at time of booking. *

No Postdated checks will be accepted.

 

HOLIDAY RATES

A Holiday Seasonal Rate Period of $10 per extra visit will be charged beginning one business day prior and through to the holiday and include the first business day after the holiday.

Example: Memorial weekend - Friday +$10, Saturday +$10, Sunday +$10, Monday +$20 (the holiday)

*This example assumes one visit per day.

 

The Thanksgiving Season commences the Monday before the holiday and ends the Monday after.
The Christmas Season begins on December 20th through New Year’s Day.

 

A Holiday Rate of $20 per visit will be applied to New Year’s Eve, New Year’s Day, Easter, Mother’s Day, Memorial Day, Father’s Day, Independence Day, Labor Day, Halloween, Thanksgiving Day, Christmas Eve and Christmas Day.

 

Clarification to the holiday rates, this is an additional charge on top of the regular service rate.

 

VISIT TIMES

Desert Whiskers Cat Sitting uses a block schedule and will visit at the requested times as closely as possible. However, if caring for multiple pets, the times may be shifted to accommodate clients. 
Pets requiring time sensitive medication will be seen at set times.

Morning (7am - 10am), Midday (10am - 1pm), Afternoon (1pm-4pm) Evening (4pm - 7pm).

 

Pet Sitting visits are 7 days a week beginning at 7:00 am ending at 7:00 pm.
Office hours are from 10am to 4pm Monday through Friday, 
Closed Saturday and Sunday.

 

RESERVATIONS/BOOKINGS

The non-refundable deposit is required to reserve a date and time for any services.
All new/current/established will need to pay 50% non-refundable deposit.
All new/current/established clients during the Holidays will need to pay 100% non-refundable deposit.

**If you do not reserve a date, it may be given to another client in need of care.**

 

RESERVATION REQUESTS

It is best to plan at least two weeks in advance for services needed. We will try to accommodate last minute requests as best as possible, but there is no guarantee that we will be available.

 

Same day requests for current clients are charged $10 service fee.

*There are no same day requests accepted for new clients*

 

Desert Whiskers Cat Sitting reserves the right to deny reservation requests.
All bookings are first come first serve. We do not hold dates without deposit.

 

LATE DEPARTURE/EARLY RETURN

 

We understand that plans change, flights are cancelled or delayed, and life happens! However, we are unable to rebook time slots cancelled with short notice.

 

You will still be responsible for the visits you booked, because we have set that time aside exclusively for your pets.

 

It is usually not a problem to extend care beyond the scheduled end date if you are delayed in your return home, but please let us know that your pets will need extra care as soon as possible.

 

CANCELLATIONS

This policy is applicable to all services and to all clients, new or current.
There are no refunds unless the pet is deceased or if Desert Whiskers Cat Sitting cancels.

 

Cancellations sent more than fourteen (14) days from the first scheduled visit with a 50% paid deposit will have a credit applied to your account for up to 90 days of the original scheduled date of service. If credit is not used after 90 days, the credit is now forfeited.

*We do not issue refunds. Deposits credited to your account expire in 90 days. *

 

Cancellations sent seven (7) days or less from the first scheduled date of service will not receive a credit; Deposit and any payments made will be forfeited.

 

Because we are an appointment-based business, early notification if your plans have changed is required; The earlier the better! 

 

Reservations that are cancelled with little to no notice cause us to lose a reservation we have turned down in order to care for your pets. For this reason, we reserve the right to enforce the following cancellation policies.

 

PET SITTING VISITS (Non-Holiday)

A 50% (non-refundable) deposit is required for all services. If any pet sitting visit is canceled 8 days or more before service starts, the deposit goes to credit; if any pet sitting visit is canceled less than 7 days before service starts, the deposit, and any payments made, are non-refundable.

*See above for more details*

 

HOLIDAY VISITS 

 If your reservation includes a holiday, we require FULL PAYMENT to reserve your spot; 100% of payment is due at time of booking. 
ALL PAYMENTS are non-refundable. 

 

A month's (4 weeks) notice is required to receive a 50% deposit as a credit to use up to 90 days. 

*If credit is not used after 90 days, credit is forfeited*

 

 If we do not receive a cancellation communication in the portal at least 4 weeks before the first date of service of a holiday booking, your entire deposit will be forfeited. 
We do NOT overbook on holidays to ensure that your pets receive quality care, and holiday pet sitting is extremely high in demand.

 

WHY DO I HAVE A CANCELLATION POLICY?

I have amazing clients who are extremely important to me. I take pride in providing the best care possible to your pet so having a cancellation policy ensures that all parties will be treated in an equitable manner. Because there are a finite number of hours in a day and demand for my services continues to grow, I book services weeks, sometimes months, in advance. I try to never turn my clients away but sometimes that does happen, and I don’t maintain a waitlist for pet sitting.

 

If a cancellation occurs, I have no way of reselling that time. My cancellation policy is the same for everyone and is always available on my website and in your contract. This transparency allows me to schedule clients who are serious about using my services and understand in advance that my cancellation policy is in place to be fair to all. I hope you understand and thank you in advance for your cooperation.

 

REFUNDS

Desert Whiskers Cat Sitting does not issue refunds of any kind.
Exceptions may be made if your pet is deceased or Desert Whiskers Cat Sitting cancels.

*Account credits expire after 90 days*

Privacy Policy: All your information will be kept private and confidential.

Desert Whiskers Cat Sitting highly respects our clients' entrusting us with the care of their home and their loving pets. We do recommend that you inform a trusted neighbor that while you are away, that Desert Whiskers Cat Sitting will be caring for your pets and your home.

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