Policies

I'm committed to providing the best care for your cats.

These policies apply to all clients and all services.

PET CARE AND PAYMENT

Cat care services are provided and charged per visit.

Please note that service rates are subject to change.

METHOD OF PAYMENT

Cash
Check (make payable to Desert Whiskers Cat Sitting)
Zelle
Credit Cards (Visa, Mastercard, Discover, American Express)

Return Check Fee: $120

TIME OF PAYMENT

All cat sitting booking requests require a 50% non-refundable, non-transferable deposit

at the time of booking. This deposit must be received no later than 3 days

after booking to confirm your reserved dates.

The remaining balance is due 7 days before the service begins.

Cash and personal checks must be left on the counter on the first day of service.

Electronic payments must be paid in full 7 days before the start of service.

Payment for holiday bookings is due in full at the time of booking.

I do not accept postdated checks.

HOLIDAY RATES

Holiday visits are subject to a 50% holiday surcharge, applied to the standard visit rate for all visits that fall within the defined holiday period.

Holiday Schedule

Easter (Sunday)

Mother's Day (Sunday)

Memorial Day Weekend (Thursday to Monday)

Father's Day (Sunday)

Independence Day/Weekend - July (3rd to 7th)

Labor Day Weekend - September (Friday to Monday)

Halloween (October 31st)

Thanksgiving - November (Monday to Sunday)

Christmas Season - December 19th to 30th)

New Year's - December (31st to January 1st)

VISIT TIMES

I use block scheduling and will visit within the requested times as closely as possible. If I am

caring for multiple clients, visit times may shift slightly to accommodate the day's schedule.
*Cats requiring time-sensitive medication will be scheduled at set times.

Morning: 8:00 AM to 10:00 AM
Midday: 10:00 AM to 12:00 PM
Afternoon: 1:00 PM to 3:00 PM
Evening: 4:00 PM to 6:00 PM

Cat sitting visits are available 7 days a week, from 8 AM to 6 PM.
Office Hours: 10 AM to 4 PM, Monday through Friday.
Closed Saturday and Sunday.

RESERVATIONS/BOOKINGS

A non-refundable, non-transferable deposit is required to reserve service dates.

All clients, new and established, must pay a 50% non-refundable, non-transferable deposit.

For holiday bookings, a 100% non-refundable, non-transferable deposit is required.

I recommend planning at least two weeks in advance, as availability is not guaranteed.

I do not accept same-day requests from new clients.

All bookings are first-come, first-served once the required deposit has been received.

I do not hold dates without a deposit and reserve the right to deny reservation requests.

LATE DEPARTURE/EARLY RETURN

Plans change, and I understand.

However, clients are responsible for the visits booked,

as that time is set aside exclusively for your cats. If travel is delayed, care will

continue beyond the scheduled end date, and additional visits will be billed accordingly.

Please inform me as soon as possible of any changes to your return date.

CANCELLATIONS

My cancellation policy applies to all services and all clients.

All deposits are non-refundable and non-transferable.
No refunds are issued unless the pet is deceased or Desert Whiskers Cat Sitting cancels the service.
Holiday bookings are non-refundable and not eligible for credit.

NON-HOLIDAY VISITS

Once a deposit has been paid, cancellations for non-holiday services are non-refundable.

At my discretion, a credit may be issued for future services for established clients with a history of timely payments and completed bookings.

Credits are valid for up to 90 days and are not guaranteed.

HOLIDAY VISITS

Holiday reservations require full payment at booking and are non-refundable and are non-transferable.

No credits are issued for holiday cancellations.

REFUNDS

Refunds are not issued.

Exceptions may be made if a pet passes away or if

Desert Whiskers Cat Sitting cancels service.

Account credits, if issued, expire after 90 days.

Privacy Policy: All client information is kept private and confidential.

Desert Whiskers Cat Sitting respects the trust clients place in me when caring for their home and their beloved pets. I recommend notifying a trusted neighbor that Desert Whiskers Cat Sitting will be caring for your pets and home while you are away.