Policies

I'm committed to providing the best care for your cats.

These policies apply to all clients and all services.

PET CARE AND PAYMENT

Cat care services are provided and charged per visit.

Please note that service rates are subject to change.

METHOD OF PAYMENT
Credit Cards (Visa, Mastercard, Discover, American Express)

Zelle

Cash

TIME OF PAYMENT

All non-holiday bookings require a 25% non-refundable, non-transferable deposit

within 3 days of booking confirmation.

Holiday bookings require a 50% non-refundable, non-creditable deposit

within 3 days of booking confirmation.

The remaining balance for all bookings is due 7 days before the first scheduled visit.

Reservations are not secured until the required deposit has been recieved.

HOLIDAY RATES

Holiday visits are subject to a 50% holiday surcharge, applied to the standard visit rate for all visits that fall within the defined holiday period.

Holiday Schedule

New Year's Day - January 1st

Easter - Sunday

Mother's Day - Sunday

Memorial Day Weekend - Thursday to Monday

Father's Day - Sunday

Independence Day/Weekend - July 3rd to 7th

Labor Day Weekend - Friday to Monday

Halloween - October 31st

Thanksgiving - Monday to Sunday

Christmas Season - December 19th to December 30th

New Year's Eve - December 31st

VISIT TIMES

I use block scheduling to accommodate each client's needs.

Visits are scheduled within the selected time window, although arrival times may

vary depending on the day's schedule.

Cats requiring time-sensitive medication will be scheduled at specific times.

Morning: 8:00 AM to 10:00 AM
Midday: 10:00 AM to 12:00 PM
Afternoon: 1:00 PM to 3:00 PM
Evening: 4:00 PM to 6:00 PM

Cat sitting visits are available 7 days a week, from 8:00 AM to 6:00 PM.
Office Hours: Monday through Friday, 9:00 AM to 5:00 PM.
Office closed Saturday and Sunday.

RESERVATIONS/BOOKINGS

New Clients: I strongly recommend requesting services at least 3-4 weeks in advance to

allow sufficient time for registration, profile review, and the required meet-and-greet.

Earlier reservations are always encouraged, especially during holidays and peak travel periods. Short-notice requests may be declined.

I do not accept same-day requests from new clients.

Established Clients: Reservations may be requested at any time, subject to avalibility. Same-day requests are acceped only in emergancy situations and are not guaranteed.

All Reservations: Are first-come, first-served and are not secured until the required deposit has been received. I do not hold dates without a deposit and reserve the right to decline reservation requests.

LATE DEPARTURE/EARLY RETURN

Plans change, and I understand.

However, clients are responsible for all scheduled visits,

as that time is set aside exclusively for your cats.

If travel is delayed, care will continue beyond the scheduled end date, and

additional visits will be billed accordingly.

Clients must notify me of any changes to their travel plans and confirm when they have returned home.

Scheduled visits will continue until confirmation of your return has been received.

CANCELLATIONS

My cancellation policy applies to all services and all clients.

Non-Holiday Bookings

Deposits are non-refundable and non-transferable.
At my discretion, a credit may be issued for future services to established clients with a history of timely payments and completed booking.
Credits are not guaranteed and expire after 90 days.

Holiday Bookings

All payments are non-refundable and non-creditable.
No credits are issued for holiday cancellations.

REFUNDS

Refunds are generallynot issued.

Exceptions may be made if a pet passes away or if

Desert Whiskers Cat Sitting cancels service.

Privacy & Confidentiality:

All client information is kept private and confidential.

Desert Whiskers Cat Sitting respects the trust clients place in me when caring for your home and beloved pets.

For added peace of mind, I recommend notifying a trusted neighbor that Desert Whiskers Cat Sitting will be caring for your cats and home while you are away.